Frequently Asked Questions

The best way to be certain of pricing and availability is to reach out to our team via email at or by calling us at 1-877-941-1120 or 416-670-5115.

We’ll always specify if your order has shipped partially or fully consolidated. Once your order has shipped, we’ll send you an email with full details (tracking number, tracking link, etc.). If you have any further questions or concerns, you can always reach out to our team via email at

Existing customers can email to request a service call, while new customers call fill out our service work request form or call us at 416-670-5115 to set up an account.

Additional photos and videos of the unit can be provided (for long distance customers), as well our showroom’s doors are also always open! Customer’s are encouraged to stop by and check out our shop if they’re able (located in Aurora, ON).

It depends on the amount of refurbishment needed. Some unit’s are new or previously refurbished and ready to go, while other’s may need 2-4 weeks to complete (this varies depending on the parts needed and if they’re available or on backorder).

Absolutely! If you have a vehicle that can safety transport the machine- by all means! Depending on the size of the purchased unit, a truck or trailer will most likely be needed to load/off-load your machine safely. If needed, we can skid the machine (please let us know beforehand).

Freight will vary depending on where the machine is shipping. The shipping location must be confirmed before accurate freight cost can be arranged.

Of course! Please use your machine’s parts manual to locate the part(s) that you would like to order. Then you can use our parts request form or send us an email for a quote. If assistance is required in locating the part needed, please let us know so we can further assist you. If you have any other questions or concerns, please don’t hesitate to reach out!

You can use any low foam detergent or degreaser.

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